Harbor Freight Tools

The reason this place is so great is because they're a small, locally owned store that has high quality products. More specifically, the reason why they have such high-quality products is of course they're trustworthy and honest but, it's important for the consumer to understand that they have high-quality products because they don't want to engage in a huge amount of returns. That goes to show that what you get from this store is high-quality. The best part of all of this is that not only do you get huge value for what you pay for but sometimes at even lower prices than the Big Orange store down the road. It's amazing as a customer to see such a cool and high-value store such as this. It has allowed me to spend less and get better quality for home improvement projects at my home.

I went in to purchase an item that was in stock and in-store only. The Associate told the warehouse guys to grab it. The supervisor said no because someone called over the phone to hold it hours before. The same associate helping disagreed with that statement also saying we do not hold items for people. How can you hold an item that has yet to be purchased? and is an in-store-only item. Another associate who looked like a pre-teen said that I should've called to get the item on hold. In this world, we live in you either pay online for pickup (this item was in-store only) or buy in-store. It doesn't make sense to refuse to sell an item to a customer who is in the store ready to purchase an available item. The supervisor then said he'll price match the item in a different color, I was fine with that because I am not picky but then the supervisor 2 seconds later said he couldn't price match it to the price he told me seconds ago he would as I refused to fight over a difference of $50 I still bought the item. But overall the supervisor is horrible and has no empathy or acumen. If he were in that position he would have felt the same way, luckily got in the hold of corporate who made the situation right and will get me in touch with the district manager. Horrible experience and will not be shopping at the location again.

My most recent visit, the staff was very friendly and helpful, and the tools were priced, right.

It's a great location with plenty of parking. And the staff Is very knowledgeable and helpful makes it easy to shop there...

Even when the customer is wrong, they stay calm and try hard to help. And then the customer finds the item, not where she was told by family, and the cashier was still polite. Much appreciated.